Down The Line Design will provide the client with a written estimate or quotation. This is valid for 30 days.
It will be based upon conversations to date and subject to revision should the client’s requirements change. At such point we will provide an updated estimate.
To confirm their order the client may send an official Purchase Order or an email acknowledging acceptance of the quotation. This binds the client to accept Down The Line Design’s terms and conditions.
No work will commence until the aforementioned acceptance has been received.
Within our quotation we will indicate the number of phases included within the proofing process.
Any changes required by the client over and above the estimated work will be liable to a separate charge. This is within Down The Line Design’s discretion.
The client agrees that Down The Line Design holds no responsibility for any amendments made by any third party before or after a design is published.
It is the client’s responsibility to fully proof and check any design work completed for them by Down The Line Design.
E-mail or written approval of the final artwork proof must be given by the client before Down The Line Design will release it for print or publication.
The client accepts full responsibility for the accuracy within all design works, for example but not limited to typographic errors or misspellings.
Down The Line Design will complete its own checks to ensure the accuracy of works, but no liability will be accepted by Down The Line Design for errors not highlighted or requested by the client prior to written approval being received.
The cost of any corrections requested by the client following the submission of their own approval to Down The Line Design are to be covered by the client. For example but not limited to alterations requested following a file being sent to print, or, the reprint of a piece of material.
The cost of any corrections required to a website following its launch and being undertaken by the management of the client are to be covered by the client.
Standard payment terms are 14 days from invoice date.
We will agree invoice phases with the client in advance.
Invoices will be issued in one of the following ways, reflecting the nature of the project:
upon agreement of brief and provision of go ahead by the client, forming a contract of works between the client and Down The Line
in a sequence of interim invoices that reflect key milestones of the project, with payment required to ensure smooth continuation of subsequent phases
at the conclusion of works
Failure to pay interim invoices on time may cause us to pause a project, until payment is received.
Where a client sources print via Down The Line Design, we request payment is made prior to delivery.
All new clients will be required to pay a non-refundable deposit prior to Down The Line Design commencing work. The value of this deposit invoice will be dependent upon the nature of project being undertaken. For example, it may equate to 50% of project value.
Payment details will be included on invoices.
Down The Line Design reserves the right to not release work until payment has been received.
Copyrights and Trademarks
The client declares that it holds the appropriate copyright and/or trademark permissions for any text, images, video, or other data that it supplies to Down The Line Design.
The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
The client grants Down The Line Design with the appropriate permissions to use this material freely in design works on behalf of the client.
Any content that is subsequently found to break copyright or trademark laws will be corrected at the client’s expense.
The client agrees to fully indemnify and hold Down The Line Design free from harm in any and all claims resulting from the client in not having obtained all the required copyright, and/or any other necessary permissions.
Where third party materials are supplied to the client by Down The Line Design, the client shall comply with the terms and conditions of any licensing agreements which govern the use of Third Party Materials. E.g. usage conditions for images purchased for use in the design of materials for the client.
Should the client wish to cancel an order it can do so
initially by telephone or e-mail
then formally by e-mail or writing
The client will then be invoiced for all work completed to that date.
If this work is less than the non-refundable deposit paid at the start of the project, the difference will not be repaid to the client.
Any balance of monies due to Down The Line Design must be paid within 14 days.
Any design, copywriting, or website delivery by Down The Line Design (or any of its contractors) is licensed for use by the client on a one-time only basis. It may not be modified, re-used, or re-distributed in any way or form without the express written consent of Down The Line Design (or its relevant sub-contractors).
Where there is a risk that another party may make a claim, the client should register the work with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.
Down The Line Design will not be held responsible for any and all damages resulting from such claims.
Down The Line Design is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause.
The client agrees not to hold Down The Line Design responsible for any such loss or damage.
Any claim against Down The Line Design shall be limited to the relevant fee(s) paid by the client.
Down The Line Design will not be liable for failure to comply with any of its obligations under the contract in the event that compliance is delayed or prevented by cause whatsoever beyond its control including, but not limited to war, riot, strike, lock-out, act of god, storm, fire, earthquake, explosion, flood, confiscation, any act of terrorism, action of any government agency or shortage.
Down The Line Design will have the right to document, photograph or otherwise record all completed designs or installations completed on behalf of the client, and to reproduce, publish and display such documentation, photographs or records for the company’s promotional purposes,
“Down The Line provide valuable insights and help to challenge and improve the way we approach our marketing communications across a number of business areas. They have been instrumental in working with us to formulate and deliver co-ordinated and integrated marketing campaigns, from initial brief to supply of marketing assets. They always deliver great solutions within what are sometimes tight deadlines and turnaround times. Down The Line provide a fantastic creative extension to our core marketing team.”
“Duncan and Jason have done an excellent job in creating a new brand identity and product range for Envesca. Theirknowledge and expertise when it comes to branding and design is outstanding. They take the time to listen to your thoughts and requirements and then call on their vast experience in marketing and design to pull together the whole project.
I would have no hesitation in recommending Down the Line to anyone looking for a professional marketing and design company to help them grow their business. The feedback from our customers has been very positive.”
Carver Knowles Estate Agents
"We have been delighted with the service Down The Line have provided us with. From the very first consultation to the launch of our new company colours, logo and For Sale boards they listened to our ‘needs’ and ‘wants’ throughout. We’ve had some great feedback from customers old and new. A great service."
The Markland Clinic
“I have been absolutely thrilled with the work Down The Line Design have created for me. Right from the outset they listened and understood what was important to me and what my business was about. They have produced some fantastic artwork which is professional, clear, friendly and congruent. And their reliability has been outstanding! We had a tight time frame and not once have I had to chase them; this has provided me complete confidence in their service and has meant I have been able to focus my time on other aspects of business growth.
Praise has come not just from our clients but also from the regional management of David Lloyd. One of our clients said the corporate she worked for had just spent millions on rebranding and it didn’t anywhere near as good as our material. Thank you ever so much.”
Fire Protection Association
“I have found Down the Line Design to be a talented and hard-working agency who have provided my company with excellent results such as creative flair in our literature production and strategic planning and support of the FPA brand. I recommend their service without hesitation to any company looking for assistance in the management and/or implementation of their marketing campaigns.”
“From the design of our new logo, creation of the brand identity and advertising materials to finishing it all off with a fantastic website, Down The Line Design have done a brilliant job yet again! Each and every time we use their services they always exceeds our expectations. I can honestly say that investing in Down The Line Design’s services has been one of the best business decisions we have ever made. Having a brand identity has really helped to promote us as the professional businesses we are; it has improved people’s perception of the businesses and the different services we offer. The new branding and marketing material has had a tremendous impact and we are seeing fantastic results.”
“Down the Line designed a logo that really does reflect the essence of our values, which is an emblem across our school community, and the website is excellent.
We could not have asked for a better service as the guys guided us through the launch process and ongoing continued support.”
“Down the Line provided us with the rebranding we were looking for. Working with the team, we were able to maintain the core elements of our existing logo, whilst bringing it up to date to reflect our ethos and approach to education in the 21st century. The service we have received has been exemplary and we cannot thank Down The Line enough for all the additional work that they have done for us. A totally comprehensive and coherent rebranding has been achieved.”
The Abbey School
“Down The Line have helped in a major rebranding exercise at The Abbey School and have shown clear strategic thinking and imaginative and creative execution in the development of prospectus and website. Top Qualities: Personable, High Integrity, Creative.”
"Down The Line ask the right questions to get to the core of what your business is about, which is invaluable. I love the contemporary and professional design for my logo.
I would have no hesitation in recommending Down The Line to help anyone who wants website design and brochureware, as they really take the time to understand your business."
First Class Solutions
“The guys took the time to understand what my business was about and what I needed from my website. Their insight into what I would need was excellent and every step of the process was carried out professionally and efficiently. Throughout the process they listened and adapted draft designs in response to my comments, at no time telling me what I ‘had’ to have. I’m delighted with the website and recommend Down the Line to others without hesitation.”
Nurture for Life/The Camomile Rooms
“Everything the guys have done has exceeded my expectations. They really understood my businesses and the ethos behind them and have been so lovely to work with.”
St Vincent’s and St George’s Association
“We have been delighted with the service we have received from Down The Line both in terms of the planning, communication and the finished website. Our new site has been well received and drawn lots of praise from visitors both new and old. We were so pleased to have someone to explain the process in simple terms and it was this, along with the professional yet friendly approach which has left us with a positive impression and looking forward to a working relationship in our future marketing and online media.”
“Down the Line Design provided us with an affordable and high quality service. Throughout the website design and creation stages our point of contact maintained excellent communication with us and fostered a relaxed working relationship. We were pleasantly surprised by the degree of flexibility we were afforded and the amount of creative input that was welcomed from us. The professional and knowledgeable support from Down the Line was reassuring and at times we were inspired by Down the Line’s fresh, creative and knowledgeable support. We thoroughly enjoyed collaborating on this key marketing project for our company.”
“Duncan and Jason helped us re-brand and re-focus. Their expertise in marketing and web design has been outstanding. The guys have produced us fantastic marketing material as well as a brand new website which completely represents what and who we are. We have built up a strong working relationship, which we value, and feel that we are able to trust their integrity to ensure they do the best for our company.”
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